Reward Agency store – terms for orders and deliveries

These general terms for orders and delivers are applied between Reward Agency and its clients for the trade carried through internet. The client needs to be an adult aged natural or legal person.

The client registration and order occurs through filling the registering and order form at the internet site. The client confirms that the given details are correct and complete. By sending the order the client assures having read the terms, accepts then and commits to the contract terms applicable at the time of the order.

The purchase contract is formed when Reward Agency has confirmed the customer order and the customer has received the order confirmation by email. The  normative order processing time is usually between 1-3 working days. Reward Agency preserves the right not to accept a person or a company as client and the right to discard or change the order.

The price of the product is always the price visible on the internet page at the time of the order. A separate invoice will be given after delivery of the order.

Order cancellations and returns of corporate clients will be agreed separately case by case according to good market practice and market legislation. According to consumer protection law a consumer has the right to cancel an order or a part of it within 14 days through either a written or oral notification. The right for cancellation is not valid with any digital content that has not been delivered through material means (for example publications that are downloaded or delivered directly through internet).

Reward Agency is not responsible for delays due to force majeure or for the indirect consequences of delayed or damaged delivery. In case of possible disputes the Finnish law will apply. Consumers have the right to convey a dispute to the consumer complaints board for resolution.

Reward Agency Oy has the right to change the service, its contents and availability at any time and the terms of this service by notifying the client either through email or the internet site. The changes will apply immediately, however so that the terms applicable for client orders are of the time of the order.

These terms are valid from 1.1.2016 onwards.

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